Tag: Connectwise

Empower Your Users To Fix Things

FREEDOM FROM HELP DESK DEPENDENCY β€œIt is difficult to get a man to understand something when his salary depends upon his not understanding it.” – Upton Sinclair. What if your business could significantly reduce its Tier-1 ticket...

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Fixing SaaS Culture

FixFinder seeks to help MSPs, IT Departments, and their clients to break free from Help Desk dependency. Our team is dedicated to working towards a better experience for end-users, and more insight for providers on what’s...

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Rethinking self-help

Unlimited – All You Can Eat – Flat-Rate – Predictable IT’s proactive service models have long been calling for higher efficiency on the front lines. How do IT’s tools empower, connect, and enable...

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Admins vs. Users

How do some admins feel about the notion of empowering users to fix things on their own? I recently commented in a Facebook post of a CompTIA graphic that joked how “90% of what IT people do is turn computers on/off”...

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